DAVID AYOMIDE ADESEGUN

Customer Service | Virtual Assistant | Remote Support

Lagos, NG.

About

Highly motivated Customer Support Representative and Virtual Assistant with 2+ years of experience excelling in remote environments. Proven ability to efficiently manage over 20 daily customer interactions via chat and email, consistently resolving inquiries and elevating satisfaction. Adept at streamlining administrative tasks and maintaining meticulous data records utilizing Microsoft Excel and Google Sheets to enhance operational efficiency.

Work

Living Solution Enterprises

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Customer Care Representative

Ibadan, Oyo State, Nigeria

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Summary

Provided comprehensive customer support, managing inquiries and enhancing satisfaction for clients in a fast-paced environment.

Highlights

Managed and resolved over 20 daily customer inquiries through chat and email, ensuring timely and professional responses.

Addressed and de-escalated customer complaints, contributing to a measurable improvement in customer satisfaction scores.

Maintained meticulous customer records and supported critical data processes, ensuring accuracy and accessibility for team operations.

Delivered consistent, high-quality professional support in dynamic, fast-paced environments, adapting quickly to evolving customer needs.

Private Business Organization

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Virtual Assistant

Ibadan, Oyo State, Nigeria

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Summary

Provided essential administrative support, optimizing daily operations and facilitating effective stakeholder communication.

Highlights

Streamlined administrative tasks, including managing complex schedules and email correspondence, enhancing executive efficiency.

Organized and meticulously maintained critical business data using Microsoft Excel and Google Sheets, improving data integrity and accessibility.

Coordinated daily operational activities, ensuring smooth workflow and contributing to a 15% reduction in scheduling conflicts.

Fostered effective communication with internal and external stakeholders, ensuring clear information flow and positive professional relationships.

Education

Community High School

Ibadan, Oyo State, Nigeria
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High School Diploma

Languages

English

Certificates

Online Learning & Tools

Google

Customer Service & Digital Skills

Self-directed Learning

Skills

Customer Support

Chat Support, Email Support, Conflict Resolution, Problem Solving, Customer-First Mindset.

Administrative Support

Virtual Assistance, Time Management, Schedule Management, Email Management, Coordination.

Data Management

Data Entry, Data Organization, Microsoft Excel, Google Sheets, Pivot Tables, VLOOKUP.

Communication

Verbal Communication, Written Communication, Stakeholder Communication.

Tools & Technologies

Microsoft Word, Google Docs, Gmail, Outlook, Canva, CRM Tools (Basic), WhatsApp Business.

Work Ethic

Attention to Detail, Remote Work, Efficiency, Professionalism.